Question by blackbag4795209: I have a complex and bizare WordPress issue I need help with. Can you help?
I’m new to programming and WordPress and so do not understand some of this. If you can help, please give step-by-step instructions.

I have a WordPress site hosted through GoDaddy.com. I created the site theme and set up the site. It worked great for months. Then today I called GoDaddy to get a domain redirect URL and while I was waiting for the URL redirect to take effect I logged into the WordPress back-end to begin editing and updating the site. The computer I was on froze and had to be rebooted while I was logged in.

When the redirect finally took effect, the site is up but I cannot log in to my WordPress back end no matter what I do. I know my username and password to log in. It has worked for months, but now it does not work for either URL (the older one or the new URL redirect), and my e-mail address does not work when I tried to reset the password. So I’m stuck with a hosted WordPress website that I cannot edit or add to in any way since I can’t log in and can’t request a new password.

I have not tried calling GoDaddy yet to ask them to help me revert the site to a previous backed-up verson of the site, and then so I can try to log in to to that one and just start updating it again…because I was hoping I wouldn’t have to re-do everything. But it’s been almost a day now since the blocked back-end/wp admin page situation began and nobody seems to undertand the problem much less be able to offer suggestions on how to fix it.

Is there any way you could please help?

Best answer:

Answer by talus30
One thing that wasn’t clear is “What happens when you try to log in?”

Chances are, your redirect doesn’t match the Blog URL registered inside of WordPress and you’re being redirected in a loop.

IF that’s the case, your best bet is to use PHPMyAdmin or whatever Db editor GoDaddy offers. Find the OPTIONS table in your WordPress database and manually edit the BLOG URL columns with the correct domain information.

You haven’t lost anything unless GoDaddy screwed up the database. Contact me through my site if you need more help.

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